SAN DIEGO – H.G. Fenton Company’s commitment to provide quality customer service has once again been recognized nationally by SatisFacts LLC, the multifamily industry’s premier resident satisfaction research provider. The company’s residential portfolio ranked among the top five in the nation, earning a “Superior” ranking (4.44) overall by its residents with several of its properties receiving individual rankings of “Exceptional” (4.5) or better.
The eight-year winning streak of garnering this top honor is a profound achievement in the industry and affirms H.G. Fenton Company’s diligence to providing the upstanding service residents have come to expect from the company.
After surveying residents of more than 150,000 apartment units throughout the U.S., including a sampling of those at H.G. Fenton Company’s 12 San Diego apartment communities, SatisFacts honored the company nationally with a second place portfolio customer satisfaction award in the 2,000-4,999 units category.
“Our residents are our top priority and we work to ensure that we meet their needs through a high level of service and properties that offer the amenities they value,” said Carroll Whaler, H.G. Fenton Company’s vice president of residential property management. “The feedback year after year has reflected our team’s efforts to deliver outstanding service to our residents. This achievement will only deepen our determination to keep this tradition alive and to reach for even higher ratings for 2010.”
The 12 H.G. Fenton communities evaluated in the recent SatisFacts survey are: Scripps Landing in Scripps Ranch, 160 homes; Solana Highlands in Solana Beach, 194 homes; Seagate in Carlsbad, 272 homes; Tierrasanta Ridge and El Dorado Hills in Tierrasanta, 356 and 455 homes respectively; Club River Run and River Front in Mission Valley, 368 and 229 homes; Creek View and Evening Creek in Sabre Springs, 133 and 139 homes; Bella Del Mar in Del Mar, 96 homes; Portofino in Mission Valley, 396 homes; and Aquatera in Mission Valley, 254 homes.
In 2009, H.G. Fenton Company celebrated the launch and quick lease-up of its amenity-rich, eco-friendly, 254-unit Aquatera apartment home community in Mission Valley. With its 10,300-square-foot clubhouse, resort-style pool, fully-equipped clubhouse and luxuriously appointed homes, customers continue to respond positively to the entire property and high level of customer service at the site, which received an “Exceptional” ranking.
ABOUT H.G. FENTON COMPANY
H.G. Fenton Company, founded in 1906, has proudly entered its second century of service providing quality places for people to live and work. The company manages an active development pipeline of land and commercial projects, with over 3 million square feet of office and industrial space, and 12 apartment communities totaling 3,000 homes.
H.G. Fenton Company is headquartered at 7577 Mission Valley Road, San Diego, Calif., 92108. The company website is www.hgfenton.com.